call 1800 829 848

Shipping Policy

All contact lens orders from YourContacts are shipped using Australia Post. For Australian orders, YourContacts dispatches orders with AusPost eParcel and will email you a tracking code when your order is shipped. For international orders, YourContacts dispatches orders using international parcel post.

Delivery

Australian deliveries take 2-7 working days from Dispatch if shipped via Express Post, unless on back order. If your order is placed on back order, our customer service team will inform you of the details by email.

Custom made lenses can take 2 - 4 weeks to arrive in store and will be shipped according to your shipping preference.

For all international deliveries allow 2-3 weeks.

Customs and Duty

Please be aware that international shipments may be subject to local import duties and taxes. All charges for duty and taxes are your responsibility.

Delivery of overseas orders can take up to 2-3 weeks due to Customs clearance or delays.

Postage and Handling

Postage and handling costs are in Australian Dollars and will be charged as below:

AustraliaNew ZealandRest of the World
Eparcel standard $9.00, Express $12.00$15.00 $20.00

International Shipping is only to the following Countries: (we do not accept orders from any other countries)

Austria
Brazil
Cyprus
Finland
Gibraltar
Hong Kong
Israel
Korean Republic
Luxembourg
Netherlands
Portugal
Sweden
United States
Belgium
Brunei
Denmark
France
Greece
Iceland
Italy
Kuwait
Mexico
New Zealand
South Africa
Switzerland
Bermuda
Canada
Falkland Islands
Germany
Greenland
Ireland
Japan
Liechtenstein
Monaco
Norway
Spain
United Kingdom

Cancellation of Orders

Orders can be cancelled where delivery is 7 business days or longer. Please email us at sales@yourcontacts.com.au or phone 1800 829 848 within 2 days of your order quoting your transaction number so that we can ensure this is done ASAP.

Any items cancelled after your order has been dispatched, please refer to our Returns Policy. Any goods you have ordered that are on back order can be cancelled at anytime prior to dispatch by emailing us at sales@yourcontacts.com.au.

Returns at YourContacts

Any contact lens ordered that are simply not required or have been ordered incorrectly can be returned within 30 days unopened and in original condition for an exchange or credit (excluding shipping). 

YourContacts takes all possible care to ensure you are supplied with the correct goods. If YourContacts has supplied your order incorrectly you can either request a replacement or full refund.