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Shipping Policy

All contact lens orders from YourContacts are shipped using Australia Post. For Australian orders, YourContacts dispatches orders with AusPost eParcel and will email you a tracking code when your order is shipped. For international orders, YourContacts dispatches orders using international parcel post.


We ship to all Australian business, residential, Post Office Box and Parcel Locker delivery addresses. Deliveries take 2-7 working days from Dispatch if shipped via Express Post, unless on back order. If your order is placed on back order, our customer service team will inform you of the details by email.

Custom made lenses can take a few weeks to arrive in store and will be shipped according to your shipping preference.

Unfortunately we do not ship to delivery addresses outside Australia. 

Postage and Handling

Australia Post eParcel Standard: $9.00
Australia Post eParcel Express: $12.00

Cancellation of Orders

Orders can be cancelled where delivery is 7 business days or longer. Please email us at [email protected] or phone 1800 829 848 within 2 days of your order quoting your transaction number so that we can ensure this is done ASAP.

Any items cancelled after your order has been dispatched, please refer to our Returns Policy. Any goods you have ordered that are on back order can be cancelled at anytime prior to dispatch by emailing us at [email protected]

Returns at YourContacts

Any contact lens ordered that are simply not required or have been ordered incorrectly can be returned within 30 days unopened and in original saleable condition for an exchange or credit (excluding shipping).

YourContacts takes all possible care to ensure you are supplied with the correct goods. If YourContacts has supplied your order incorrectly you can either request a replacement or full refund.