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Terms and Conditions

YourContacts Disclosure

YourContacts will provide you with the information you need to ensure that you feel confident about placing your orders online with our organisation. It is YourContacts vision to ensure everything about us is transparent leaving you with confidence to order your products online without hesitation.

YourContacts terms and conditions of supply to you - which include returns, refunds, terms of delivery and warranties, have been kept easy as possible so there is no confusion. These policies can be can be located for your perusal under Shipping Policy and Returns Policy.

This Shipping Policy page offers our customers all the information they need to know about YourContacts and includes our customer service policies. These are all laid out and explained in plain English. However, if you are unable to find the answers to any questions about YourContacts please feel free to email your questions to sales@yourcontacts.com.au and a YourContacts customer service agent will email you back as soon as possible with an appropriate answer. If your query is pertaining to sensitive matters or private commercial confidentiality and/or customer privacy, YourContacts retains the right to withhold that information.

YourContacts aim is to attempt to provide customers with the highest quality customer service and complete satisfaction. Nevertheless we recommend that our customers read through all our terms and conditions before placing any orders with YourContacts. Reading these documents first should avoid any confusion or possible false expectations regarding the services.


Valid Contact Lens Prescription Required

By placing an order with YourContacts, you are verifying that you have a valid prescription from a registered optometrist or eyecare provider for the contact lenses that you are ordering. The prescription must be issued within the last 24 months from the date of your order.You warrant that the information provided by you to the YourContacts website is true and correct as per the prescription details. Further you warrant that you will undertake to have your prescription updated according to your eye care providers instructions. You understand that YourContacts will not provide the contact lenses ordered unless a valid prescription exists. By providing these details you further consent to YourContacts making contact with your eyecare provider to verify the details of your prescription and any further information, should the need arise.


Voucher Terms and Conditions

  • Voucher entitles you to a saving of $5 on any new order when you spend $100 or more.
  • Voucher is only valid on web orders through www.yourcontacts.com.au
  • YourContacts reserves the right to refuse redemption of vouchers that have not been issued by YourContacts or its partners.
  • Voucher is only valid for one month from date of issue and is not exchangeable for cash nor is it transferable or assignable.
  • Complimentary voucher can only be used once.
  • Only one voucher can be used per person - per order.
  • Vouchers cannot be used with any other promotion.
  • If the order is returned for refund, only the cash amount paid above the voucher value will be refunded.
  • If part of the order is returned, the value of the voucher will split between the goods proportionately.
  • Complimentary shopping vouchers can not be refunded after use with any order returned or exchanged with YourContacts

Returns Policy

YourContacts guarantee your satisfaction. If you are not satisfied with your order, please contact us at sales@yourcontacts.com.au or telephone 1800 829 848 with your order number and we will happily attend to your request. All lenses supplied by YourContacts have full manufacturer's warranty. Once orders have been dispatched, a refund will only be granted if the contact lenses are returned unopened and undamaged.

Please note YourContacts are only able to refund returned lenses where they have been incorrectly supplied.

Complaints

YourContacts make every effort to provide the highest quality service and products, however there are occasions when things can go wrong. If you have a complaint please contact our customer service team by either telephone 1800 829 848 or email sales@yourcontacts.com.au. Our service department is staffed from Mon - Fri 9am-5pm AEST. It is our aim to respond to all complaints within two working days and in most cases customers receive a response within 24 hours.

Security

YourContacts provides a secure web site to enable our customers to complete their internet transactions through the SecurePay e-commerce gateway. Credit card transactions are safely transmitted over the Internet directly to banks for immediate authorisation. Credit cards supported by SecurePay are VISA, MasterCard, Diners and American Express. Transactions can also be processed through PayPal, BPay or direct deposit.

YourContacts database does not store any credit card details anywhere on the internet. All customers credit card details are encrypted prior to sending them over the internet straight to our banking institution. YourContacts is secured by Rapid SSL which uses very strong encryption, 2048-bit root and 256-bit SSL. At no stage during your online order are staff members at YourContacts able to record or access your credit card details. The response from the bank is sent securely straight to the consumers browser and no subscription to the service is required.

Payment Methods

YourContacts accept payments from the following credit cards: American Express, Mastercard and Visa. These transactions will show on your statements as YourContacts Pty Ltd within 5 days of authorisation. If you do not have a credit card we also accept payments through BPay and PayPal.